Shipping Policy

At Petzoss, we aim to deliver your pet essentials quickly and reliably.

Delivery Time

Our estimated delivery time is 2–5 business days after your order is confirmed. Business days exclude weekends and public holidays. Delivery times are estimates and are not guaranteed.

Shipping Charges

Any applicable shipping charges are displayed at checkout before you complete your purchase.

Delivery Address

Please ensure your delivery address is complete and accurate. If you notice an error after placing your order, contact us as soon as possible. Address changes may not be possible once your order has been dispatched.

Delivery Delays

Courier disruptions, public holidays, or other unexpected circumstances may occasionally delay delivery. If your order has not arrived within the estimated timeframe, please contact us through our Contact page so we can assist.

Damaged or Missing Items

If your order arrives damaged or has missing items, please contact us promptly with your order number and photos where applicable.

Contact Us

For shipping questions or help with your delivery, please visit the Contact page on our website.